Flagship Store Manager

About the position

The Flagship Store Manager at Club Monaco is responsible for driving the overall success of a flagship retail location. This role focuses on financial growth through exceptional customer service, operational integrity, and talent development. The manager will lead a team to exceed customer expectations while ensuring the store meets visual and operational standards.

Responsibilities

• Deliver continuous performance feedback and necessary training to store management and sales associates.
• Foster a positive team environment by empowering members to participate and cooperate on store initiatives.
• Drive employee engagement through consistent recognition and providing training to improve performance.
• Provide department insight related to the customer experience and communicate information to district team and corporate partners.
• Ensure customer service levels are met and exceeded at every opportunity.
• Lead productive customer experience manager segments by facilitating an energized pace and positive service environment.
• Motivate and coach store team to achieve personal and store sales goals.
• Monitor sales floor and zone coverage to drive sales and maintain customer focus.
• Build repeat business by ensuring all client program tools and strategies are consistently executed.
• Recruit quality high-level management candidates.
• Contribute to long-term growth by minimizing turnover and maintaining a strong store team.
• Ensure management and service associates understand and meet job expectations.
• Schedule and facilitate training sessions to develop team skills and abilities.
• Ensure store meets visual merchandising and maintenance standards.
• Lead the stores' business planning process and achieve financial plans through effective management.
• Maximize on-hand inventory by focusing on selling what is owned today.

Requirements

• 3+ years experience as a high-volume Store Manager.
• Computer proficiency with MS Office; Outlook, Excel, Word.
• Excellent interpersonal skills supporting a team environment.
• Excellent English communication - verbal and written.
• Excellent time management/project skills.
• Strong planning and organizational skills with attention to detail.
• Ability to recognize and react to changing work demands.
• Comfortable in making effective autonomous and group decisions in a timely manner.
• Goal-oriented with a focus on creating winning results.
• Dedicated to high levels of Customer Service and Sales Productivity.

Nice-to-haves

• Leadership skills demonstrated through volunteer work.

Benefits

• Competitive salary range of $90,000 - $100,000.