Fleet Operations Support Specialist

EquipmentShare - Columbia, MO

Full-time - Entry Level

Columbia, MO

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

EquipmentShare is searching for a Fleet Operations Support Specialist for our corporate office in Columbia, MO, to support our team as the department continues to grow. The Fleet Operations Support Specialist will be a point of contact for the sales teams regarding Used and Retail fleet sales support, availability and deal closing processes support. This role is crucial in facilitating the support functions necessary to quote, invoice, and close the sales loop for used and retail fleet sales. In this position, you will maintain frequent communication with the Territory Account Managers (TAMs) as well as national sales teams, responding to inquiries on equipment inventory and availability. You will also prepare documents for closing sales and assist the sales teams with Rent Purchase Option (RPO) support. Generating quotes at the request of the sales teams and assisting with the sales process, including invoice support, margin calculations, and equipment payoff, will be key responsibilities. Utilizing the system as stated in Standard Operating Procedures (SOPs) to maintain accurate information and history of all transactions is essential. You will also maintain, review, and update various reports based in the ES Looker system as assigned. Working harmoniously with all internal and external teams to facilitate the sales support process as quickly and accurately as possible is a priority. Additionally, you will respond to inquiries related to the sale of new and used equipment, ensuring that communication meets or exceeds team goals to facilitate sales in all US markets. Preparing and updating operational procedure documents to keep them as living documents, coordinating processes for large sales of equipment, and other responsibilities as assigned by management will also be part of your role. This position offers a unique opportunity to contribute to a mission aimed at changing an entire industry, providing you with the chance to grow personally and professionally while making a tangible difference.

Responsibilities

• Facilitate the support functions to quote, invoice and close the sales loop for used and retail fleet sales.
• Maintain frequent communication with the TAM's as well as national sales teams, respond to inquiries on equipment inventory, availability and prepare documents for closing of sales.
• Facilitate and assist the sales teams with Rent Purchase Option (RPO) support.
• Generate quotes at the request of the sales teams.
• Assist Sales teams and managers with the sales process including invoice support, margin calculations, and equipment payoff as needed.
• Utilize the system as stated in SOP's in order to maintain accurate information and history of all transactions.
• Maintain, review and update various reports based in the ES looker system as assigned.
• Work in harmony with all internal and external teams to facilitate the sales support process as quickly and accurately as possible.
• Work in and respond as needed to the team managed inbox that fields various inquiries related to the sale of new and used equipment.
• Respond in a way that meets or exceeds team goals in order to facilitate sales in all US markets.
• Communicate and prepare documents for large fleet sales.
• Prepare and update operational procedure documents to be kept as a living document.
• Coordinate process for large sales of equipment to include but not limited to make ready ordered and logistic coordination for pick up and delivery.
• Other responsibilities as assigned by management.

Requirements

• Broad experience in the construction industry, specifically around various types of construction equipment, preferred but not required.
• Computer skills using Google Sheets, Google Docs, and/or Microsoft Office.
• Ability to identify opportunities for process improvement, and system enhancements where possible.
• Excellent communication, time management and organizational skills.
• Must have the ability to work in a team environment with the ability to train & cross train team members.
• Self-starter with the ability to work independently.
• Fundamental financial acumen focusing on pricing, costs data, rental agreements, and RPO calculations.
• Ability to multi-task across multiple systems, documents while maintaining a high level of attention to detail.
• High School diploma or equivalent.

Nice-to-haves

• Prior Sales experience a plus.
• Past experience in construction, preferred but not required.

Benefits

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
• Opportunities for career and professional development with conferences, events, seminars and continued education.