Fleet Operations Support Specialist

EquipmentShare - Columbia, MO

Full-time

Columbia, MO

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Fleet Operations Support Specialist at EquipmentShare plays a crucial role in supporting the sales teams with used and retail fleet sales. This position involves facilitating the sales process, maintaining communication with various teams, and ensuring accurate documentation and reporting. The specialist will be responsible for generating quotes, assisting with invoicing, and coordinating logistics for large sales, all while striving to meet team goals and enhance the overall sales support process.

Responsibilities

• Facilitate the support functions to quote, invoice and close the sales loop for used and retail fleet sales.
• Maintain frequent communication with the TAM's and national sales teams, responding to inquiries on equipment inventory and availability.
• Facilitate and assist the sales teams with Rent Purchase Option (RPO) support.
• Generate quotes at the request of the sales teams.
• Assist Sales teams and managers with the sales process including invoice support, margin calculations, and equipment payoff as needed.
• Utilize the system as stated in SOP's to maintain accurate information and history of all transactions.
• Maintain, review and update various reports based in the ES looker system as assigned.
• Work in harmony with all internal and external teams to facilitate the sales support process as quickly and accurately as possible.
• Respond to inquiries in the team managed inbox related to the sale of new and used equipment.
• Communicate and prepare documents for large fleet sales.
• Prepare and update operational procedure documents to be kept as a living document.
• Coordinate process for large sales of equipment including make ready orders and logistics for pick up and delivery.
• Other responsibilities as assigned by management.

Requirements

• Broad experience in the construction industry, specifically around various types of construction equipment, preferred but not required.
• Computer skills using Google Sheets, Google Docs, and/or Microsoft Office.
• Ability to identify opportunities for process improvement and system enhancements.
• Excellent communication, time management, and organizational skills.
• Ability to work in a team environment with the ability to train and cross-train team members.
• Self-starter with the ability to work independently.
• Fundamental financial acumen focusing on pricing, costs data, rental agreements, and RPO calculations.
• Ability to multi-task across multiple systems and documents while maintaining a high level of attention to detail.
• High School diploma or equivalent.

Nice-to-haves

• Prior Sales experience a plus.
• Past experience in construction, preferred but not required.

Benefits

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led courses/Gym stipend for remote employees.
• Seasonal and year-round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
• Opportunities for career and professional development with conferences, events, seminars and continued education.