FleetShare Operations Specialist (Chicago, IL)

Merchants Automotive Group - Hooksett, NH

Full-time - Entry Level

Hooksett, NH

Rental and Leasing Services

About the position

The FleetShare Operations Specialist at Merchants Automotive Group is responsible for providing onsite support to FleetShare product clients within the assigned territory. This role focuses on delivering exceptional customer service and expertise, ensuring smooth operations and client satisfaction with the FleetShare product.

Responsibilities

• Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary.
• Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners.
• Facilitate documentation for new or renewing FleetShare users.
• Conduct inspections for new vehicles entering the program.
• Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access.
• Build and maintain relationships with key onsite contacts within client operations.
• Manage usage in the defined territory to increase utilization.
• Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles.
• Provide KPI reporting for the assigned territory internally and externally as required.
• Coordinate vehicle movements and material shipments within the territory.
• Handle billing for charges incurred within the assigned territory.
• Collaborate with cross-departmental teams within Operational and Technical departments.
• Troubleshoot product technology onsite as needed.
• Take on additional projects as assigned.

Requirements

• Proven experience in managing deadlines and providing feedback on trends and customer challenges.
• Must hold a valid U.S. driver's license and an acceptable driving record at time of hire.
• Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company's vehicle insurance carrier.

Nice-to-haves

• Familiarity with telematics software is a plus.

Benefits

• Great benefits package
• Opportunities for growth and development
• Collaborative work environment
• Employee satisfaction score of 88%