Flex Service Representative

About the position

The Flex Service Representative at Hertz is responsible for providing exceptional customer service and sales support to rental car customers. This role involves processing rentals, consulting with customers on their needs, and ensuring accuracy in all transactions. The position offers a dynamic work environment with various assignments and the opportunity to earn uncapped monthly sales incentives.

Responsibilities

• Qualifying and processing customer rentals with accuracy and detail.
• Persuasively selling optional services to customers.
• Processing customer rental returns efficiently.
• Conducting vehicle service and maintenance as required.

Requirements

• Previous customer service experience and sales skills.
• Ability to work in a fast-paced environment with a variety of tasks.
• Demonstrated professionalism, enthusiasm, and outstanding communication skills.
• Detail-oriented with strong computer literacy.
• Proficiency in English and a valid driver's license.

Nice-to-haves

• Experience in the car rental industry.
• Bilingual skills to assist a diverse customer base.

Benefits

• Full range of medical, dental, and vision insurance.
• 401K benefits offerings.
• Overtime compensation at 1.5 times the hourly rate.
• Uncapped monthly sales incentives with potential earnings exceeding $100K annually.