Flexible Customer Service Associate

$39,520 - $39,520/Yr

The Hertz Corporation - Richmond, VA

Full-time

Richmond, VA

5,001-10,000 employees

Rental and Leasing Services

About the position

The Flexible Customer Service Associate is responsible for consulting with customers regarding their rental needs, maximizing revenue opportunities by actively promoting products and services, and ensuring exceptional customer service. This role includes shuttling customers and preparing vehicles for pick-up, which involves cleaning, assessing damage, fueling, and refilling fluids.

Responsibilities

• Consult with customers on their rental needs.
• Maximize revenue opportunities by offering products and services.
• Overcome customer objections to ensure satisfaction.
• Shuttle customers as needed.
• Prepare vehicles for customer pick-up, including cleaning and assessing damage.

Requirements

• Strong oral and written communication skills.
• Ability to demonstrate ownership, accountability, and initiative.
• Capability to perform essential functions such as sitting, standing, walking, bending, twisting, climbing, driving, pushing, pulling, speaking, hearing, writing, lifting, seeing, and reading.
• Knowledge of equipment operation including computer terminals, telephones, calculators, copy machines, and fax machines.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts - Theme Park Tickets, Gym Discounts & more.