Flexible Transaction Banker - Part Time

First National Bank - Cedar Falls, IA

Part-time - Entry Level

Cedar Falls, IA

Credit Intermediation and Related Activities

About the position

The Flexible Transaction Banker at First Bank is responsible for providing exceptional customer service while processing various banking transactions. This role involves building relationships with customers to understand their banking needs and offering appropriate services. The position requires accuracy in cash handling and compliance with banking regulations, while also supporting the bank's sales efforts through referrals.

Responsibilities

• Process monetary transactions for customers, such as cashing monetary instruments, making deposits, withdrawals, and payments for mortgages and consumer loans.
• Create money orders and official checks.
• Scan transactions into the system for processing.
• Provide timely, courteous, and professional customer service.
• Build appropriate relationships with customers to better understand their banking needs.
• Assist customers with resolution of account concerns and issues.
• Promptly and cheerfully answer phone calls and greet customers in a professional manner.
• Accurately process transactions evidenced by balancing daily.
• Ensure assigned cash drawer is kept secure at all times and within assigned drawer limits.
• Balance ATM, vault, etc. as assigned.
• Have a general understanding of all products the bank offers and present bank products as solutions to customers.
• Support the overall sales effort by referring customers to others within the bank for financial solutions.
• Participate in retail product campaigns initiated by the bank.
• Work as part of a collective bank team and assist in other departments as needed.
• Understand and comply with related laws and compliance regulations, including bank secrecy act, confidentiality, privacy, and funds availability policy.
• Complete training as needed or required.
• Perform other duties as assigned.

Requirements

• Good attention to detail.
• Good communication skills.
• Ability to adapt easily to new situations.

Benefits

• Flexible working hours based on need and availability.
• Opportunity to work around other commitments.
• Experience in a customer service role.