Flight Attendant Trainee

American Airlines Group - DFW Airport, TX

Full-time - Entry Level

DFW Airport, TX

5,001-10,000 employees

Air Transportation

About the position

The Flight Attendant Trainee position at American Airlines is designed for individuals who are passionate about providing exceptional customer service while ensuring the safety and comfort of passengers during flights. This role involves extensive training and the opportunity to travel globally, representing the American Airlines brand. Trainees will learn to handle various in-flight situations, serve meals and beverages, and respond to emergencies, all while working as part of a collaborative team.

Responsibilities

• Set a high standard of consistent in-flight service that includes serving hot and cold meals/beverages and selling onboard products.
• Handle a wide variety of situations while in continuous contact with the public, both on and off the aircraft.
• Work independently while still being part of a collaborative team and without supervision.
• Ensure the safety and comfort of our customers.
• Provide leadership by responding to a variety of emergency and non-emergency situations.
• Work in climates and locations across the globe and work variable shifts.
• Meet our high standards of dependability to ensure our flights are on time.
• Adhere to company policies, procedures, and attendance/performance standards.
• Adhere to alternative work schedules, including evenings and weekends.

Requirements

• Must be at least 20 years of age.
• High school diploma or GED equivalent required.
• Height and weight must allow for the safe operation of the aircraft and may not exceed specific aircraft dimensions.
• Must pass a DOT pre-employment drug test.
• Must pass a TSA required fingerprint-based criminal history records check and background check.
• Must be in possession of a valid U.S. or Foreign Passport with applicable VISAs.
• Must have the legal right to work in the United States and ability to travel unrestricted to/from all states and countries served by American Airlines.
• Willing to relocate based on the company's operational needs if applicable.
• Able to work nights, weekends, holidays, and extended hours if needed.
• Able to be on call and available to report for duty in your assigned base.

Nice-to-haves

• Ability to read, write, make announcements, give emergency orders, and communicate in the English Language.
• Self-starter with a positive attitude and a strong desire for success.
• Skilled in handling difficult situations, problem solving, complaint resolution, and conflict de-escalation.
• Ability to work with individuals and teams at all levels in the organization.

Benefits

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Pet insurance
• Vision insurance