Flight Management Representative

About the position

Join our dynamic team as a Flight Management Representative, where you'll play a critical role in supporting our private aviation clients with exceptional service and operational coordination. This hybrid position requires in-office presence at least three times per week and a flexible schedule to support day shift, second shift, and one weekend day per week based on operational needs. You'll thrive in a fast-paced environment, ensuring seamless flight logistics and customer satisfaction. The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $36 - $44 hourly, which is equivalent to $76,000 - $92,000 annually. Candidates will be prioritized by their proximity to these Jet Aviation hub locations. Please list the location that interests you, in your application: Teterboro, NJ; West Palm Beach, FL.

Responsibilities

• Plan and coordinate logistics of all aspects of domestic and international client trips
• Prepare domestic and international itineraries for clients; trip times, airport selection, FBO coordination and transportation on behalf of our clients
• Handle high volume email with acknowledgments in a timely fashion
• Answer phone calls on team and individual lines and assist crews, clients, vendors, and internal departments
• Closely collaborate with crew, maintenance, and operations to safely execute each flight within government and company guidelines
• Provide high touch professional customer service through proper business etiquette and decorum upon every interaction, internally and externally
• Assign crewmembers to trips as per Federal Aviation Regulations, company, and client requirements
• Manage scheduling challenges including, crew schedule, supplemental crew coordination, client demands, and alternate planning options
• Coordinate client catering and ground transportation, as requested
• Adhere to and be familiar with specific client requirements when planning trips and for communication with client, maintaining client profiles in planning systems
• Ensure that each crewmember has been fully briefed prior to any trip and any changes thereafter
• Review all flight details, enlist operations reviews as necessary, to have trip ready for release by Flight Control department
• Provide briefing to FBOs on aircraft schedule and needs, including hangar, after hours, and other ancillary arrangements
• Provide accurate and concise pass down with seamless change of command to next shift coordinator
• Collect, research, and analyze data as needed to complete the planning aspects of any trip and provide complete and pertinent information to the client and other stakeholders
• Support Team with workload, as needed
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Requirements

• 3-5 years of work experience in a similar role
• Exposure and experience working with ultra-high net worth individuals in a high-touch, concierge style service environment
• Working knowledge of the private aviation sector, demonstrating strategic thinking
• Experience and exposure working in face-paced working environment while handling interactions with a sense of urgency
• Ability to work a flexible schedule including weekends and holidays
• Must be able to obtain an Airport ID
• 3+ years of experience using Microsoft Office suite

Nice-to-haves

• Knowledge of and ensure compliance with Government and Company requirements
• Degree in aviation and/or management-related field
• Working knowledge of private aviation sector
• Dispatch license or pilot license
• Exhibits confidence in self and others; inspires and motivates others to perform well
• Self-motivated with above the line work ethic
• Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload
• Excellent interpersonal and communication skills
• Ability to think on the spot in unique and challenging situations
• Sound judgment, with minimal supervision
• Accurate and thorough; focus on continuous improvement in processes and performance
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Benefits

• Competitive salaries
• Performance based annual bonuses
• Health and wellness programs
• Retirement plans
• Paid time off
• Opportunities for professional development