Unclassified - Ocoee, FL
posted 4 months ago
Fly Alliance Charter LLC is seeking a Flight Operations Coordinator to support our day-to-day operations. This role is crucial as it involves working closely with our pilots, scheduling, and sales teams to ensure the smooth operation of our private jet charter services. The ideal candidate will have a strong background in logistics and optimization, enabling them to effectively manage and shift the aircraft schedule to maximize the efficiency of the Fly Alliance Charter Fleet. In this position, you will be responsible for managing multiple flights simultaneously with a high degree of accuracy. This includes communicating with both internal and external sales associates to gather passenger information, catering requests, and ground transportation needs. You will utilize various communication methods, including email, text, and phone calls, to book trips and coordinate with aircraft operators to ensure that all flights are serviced appropriately. Additionally, you will create and maintain detailed itineraries for each flight, ensuring that all pertinent information is organized and accessible. Exceptional customer service skills are essential, as you will interact with customers, vendors, brokers, and team members both over the phone and in person. You will need to complete tasks and projects with a sense of urgency, working independently to solve problems as they arise. The role requires effective multi-tasking and prioritization of daily workloads, along with timely communication regarding project statuses. You will also compile documents into well-organized Dropbox folders to enhance operational efficiency and use Excel to update pricing guidelines and projections. Familiarity with Jet Insight for operations is also necessary. It is important to work collaboratively with the operations team while adhering to FAA guidelines regarding pilot duty, rest, and flight time requirements. Other duties and projects may be assigned as needed.