Flight Operations Coordinator

$45,000 - $55,000/Yr

Fly Alliance - Ocoee, FL

Full-time

Ocoee, FL

101-250 employees

About the position

Fly Alliance is a leading private aviation group specializing in private jet charter, jet card memberships, aircraft sales, management, parts, and maintenance. The Flight Operations Coordinator plays a crucial role in supporting the day-to-day operations of the company, working closely with pilots, scheduling, and sales teams. This position requires a strong background in logistics and the ability to optimize aircraft schedules to enhance the efficiency of the Fly Alliance Charter Fleet. The coordinator will manage multiple flights simultaneously, ensuring accuracy and effective communication with both internal and external sales associates to gather passenger information, catering requests, and ground transportation needs. The role involves utilizing various communication methods, including email, text, and phone calls, to book trips and coordinate with aircraft operators to ensure all flights are serviced appropriately. The coordinator will create and maintain detailed itineraries for each flight, providing exceptional customer service to clients, vendors, brokers, and team members. The ability to prioritize tasks, manage time effectively, and communicate project statuses in a timely manner is essential. Additionally, the coordinator will compile documents into organized Dropbox folders to maximize operational efficiency and use Excel for updating pricing guidelines and projections. Familiarity with Jet Insight for operations is also required. The position demands a strong understanding of FAA guidelines regarding pilot duty, rest, and flight time requirements. The ideal candidate will demonstrate excellent verbal and written communication skills, organizational abilities, and attention to detail. The work environment is primarily office-based in Ocoee, Florida, but may also require remote work and attendance at customer events. The role may involve working after standard office hours to meet operational demands.

Responsibilities

• Manage multiple flights simultaneously with accuracy.
• Communicate with internal and external sales associates to gather passenger information, catering requests, and ground transportation needs.
• Utilize email, text, and phone calls to book trips.
• Coordinate with aircraft operators to ensure all flights are handled with proper services.
• Create and maintain detailed itineraries for each flight with all pertinent information.
• Provide exceptional customer service skills, both over the phone and in person, to customers, vendors, brokers, and team members.
• Complete tasks and projects with a sense of urgency, working independently to solve problems.
• Effectively multi-task, prioritize appropriately, and provide timely communication of project statuses.
• Compile documents into well-organized Dropbox folders to maximize efficiency.
• Use Excel to update pricing guidelines and projections.
• Utilize Jet Insight for operations.
• Work well with the operations team and adhere to FAA guidelines for pilot duty, rest, and flight time requirements.
• Perform other duties and projects as assigned.

Requirements

• Three (3) years proven experience in a similar position.
• Aviation experience, which may include working towards or having obtained a pilot's license, dispatch, or previous FBO experience.
• Exceptional customer service skills.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Strong communication skills, both verbal and written.
• Excellent organizational and time management skills.
• Ability to multitask and prioritize daily workload.
• Demonstrated attention to detail and professional attitude.

Nice-to-haves

• Experience in logistics and optimization.
• Familiarity with Jet Insight for operations.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Retirement plan