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Grifols - Raleigh, NC
posted 2 months ago
About the position
The Floater Field Service Engineer at Grifols is responsible for providing service and support for electronic and electro-mechanical equipment primarily in the Raleigh-Durham area. This role involves extensive customer interaction, troubleshooting, and compliance with company protocols. The engineer will undergo training for 12-18 months and must be willing to travel up to 70% of the time and relocate within the continental United States as needed. The position emphasizes customer service, technical skills, and personal development.
Responsibilities
- Adhere to procedures and protocols outlined by the Grifols GST organization and Grifols Diagnostic Solutions.
- Respond to customer inquiries and complaints, participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance, and ongoing service and support for all equipment at the customer facility and via telephone.
- Document activities within the CRM system.
- Communicate with other groups within Grifols to assure rapid resolution of customer issues.
- Participate in development teams and process improvements regarding product performance.
Requirements
- Bachelor's Degree in Engineering, Technical or related Scientific Discipline, or equivalent military education, or an Associate's Degree with 2 years of experience, or a High School Diploma/GED with 4+ years of experience servicing electronic/electro-mechanical equipment.
- 0 - 2 years of experience with lab equipment and/or electronic/electro-mechanical equipment with a Bachelor's Degree.
- 2 - 4 years of experience with lab equipment and/or electronic/electro-mechanical equipment with an Associate Degree.
- 4+ years of experience with lab equipment and/or electronic/electro-mechanical equipment with a High School Diploma.
Nice-to-haves
- Experience working in a regulated environment is highly preferred.
- Familiarity with Service Max/Sales Force platform.
Benefits
- Flexible work hours
- Opportunity for personal development
- Supportive work environment
- Training and onboarding at a dedicated facility
