Floating Assistant Community Manager

$55,411 - $67,725/Yr

Equity Residential Management - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

About the position

The Floating Assistant Community Manager at Equity Residential is responsible for driving the sales process and providing exceptional customer service to residents and prospects. This role involves managing financial transactions, mentoring staff, and ensuring effective communication within the community. The position offers a clear pathway for career growth towards a Community Manager role, emphasizing values such as diversity, sustainability, and total wellbeing.

Responsibilities

• Drive the entire sales process and build strong connections with prospects and residents.
• Deliver exceptional customer service to facilitate lease renewals.
• Lead, mentor, and train staff in sales, marketing, and customer service.
• Manage financial transactions, including payments and audits, for accurate resident file maintenance.
• Utilize effective selling techniques and maintain comprehensive community knowledge.
• Explain lease provisions and oversee move-in activities for new residents.
• Respond promptly to resident calls and emails, proactively addressing needs and following up on concerns.
• Maintain effective communication with maintenance staff to ensure resident needs are met.
• Proactively monitor property trends for future occupancy needs.

Requirements

• Residential or commercial property management, hospitality, or retail experience.
• Customer service and sales experience.
• High School diploma or equivalent.
• Valid Driver's License required if operating a motorized vehicle.
• Computer literacy and effective communication skills.
• Knowledge of federal and state apartment housing laws.
• Availability to work a flexible schedule, including weekends.

Nice-to-haves

• Managerial Experience

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid holidays
• Paid sick time
• Paid time off
• Professional development assistance
• Vision insurance