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Floating Branch Manager
$61,397 - $76,747/Yr
Secunm - Santa Fe, NM
posted about 2 months ago
Full-time - Mid Level
Onsite - Santa Fe, NM
About the position
The Floating Branch Manager is responsible for coaching and mentoring branch staff to achieve sales and service goals while fostering a positive service culture. This role involves maintaining high service standards, developing staff, and ensuring compliance with policies and procedures to protect the branch's reputation and operations.
Responsibilities
- Conduct regular staff meetings to communicate goals and objectives clearly.
- Identify training needs and develop plans to meet those needs.
- Maintain positive relationships with clients and demonstrate excellent customer service.
- Participate in community activities to promote the organization.
- Collaborate with other managers on advertising, marketing, and growth campaigns.
- Assist with the start-up and development of new branches as needed.
- Ensure all work in the branch meets high standards and complies with policies and procedures.
- Monitor key products and sales to ensure profitable business practices.
- Ensure compliance with security and internal control procedures, receiving clean audit reports.
- Manage branch security and safety, following procedures and minimizing risks.
- Attend regular training on compliance issues related to the Branch Manager role.
- Complete timely performance appraisals for employees and take corrective action as necessary.
- Perform other related duties as assigned.
Requirements
- Ability to travel to all branches in the field of membership.
- Excellent leadership and management skills.
- Excellent sales, customer service, and interpersonal skills.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks and delegate when appropriate.
- Skill in operating a personal computer and using word processing, spreadsheet, and presentation software.
Nice-to-haves
- Bachelor's degree preferred.
- At least three years of experience in the branch, with at least one year as an assistant branch manager highly preferred.
Benefits
- Highly competitive benefits package.
