InTown Suites - Louisville, KY

posted 6 days ago

Full-time - Mid Level
Louisville, KY
Accommodation

About the position

The Floating General Manager is responsible for overseeing the operations of a hotel property during the absence of the General Manager. This role involves providing coverage for off days, vacations, and other absences, as well as undertaking short-term assignments across various properties in the assigned market. Key responsibilities include local marketing, staff training, and quality assurance improvements as directed by the Regional Operations Manager.

Responsibilities

  • Operates properties in the absence of a General Manager as needed.
  • Follows General Manager Daily Flow when acting as a General Manager.
  • Develop expertise on computer operating system.
  • Assists in recruitment of General Managers and other property staff.
  • Training, development and support of property staff.
  • Drive sales through sales calls and other local marketing at the direction of the Regional Operations Manager.
  • Ensure and provide excellent guest service.
  • Identify and manage repair and maintenance issues.
  • Identify and follow up on life/safety issues and inspection issues.
  • Notify Regional Operations Manager immediately of any safety, security and/or violations of policy.
  • Notify Regional Operations Manager of any guest concerns.
  • Monitor competitors in markets as directed by the Regional Operations Manager.
  • Helps meet budgets through effective cost and inventory control.
  • Helps properties maximize financial performance.

Requirements

  • Minimum 3 years' experience in management and supervisory experience is required.
  • High school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered.
  • Possess a valid driver's license, current auto insurance, and a functioning automobile.
  • Ability to read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc.
  • Ability to read, understand, and interpret information found in a variety of reports and other internal hotel information.
  • Sufficient mathematical skills in order to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
  • Possess general computer proficiency and possess thorough knowledge of Front Office/Front Desk management.
  • Possess thorough knowledge of related department operations, which includes service standards/techniques, guest relations and etiquette, and up selling techniques.
  • Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
  • Ability and flexibility to work long hours on a regular basis and as business conditions demand.
  • Ability to manage multiple activities often in stressful situations, organize oneself/one's work, and the efforts of others.
  • Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.
  • Salesmanship and knowledge of the local competitive landscape.

Benefits

  • Easy to follow training programs & supportive team throughout the onboarding process
  • Health, dental, vision, life and disability insurance
  • 401k with company match
  • 3 weeks of PTO
  • Weekly Payroll
  • Mileage reimbursement
  • Career growth opportunities
  • Sundays off!
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