FLOATING GENERAL MANAGER *WEEKLY PAY* *BENEFITS*

InTown Suites - Louisville, KY

Full-time - Mid Level

Louisville, KY

Accommodation

About the position

The Floating General Manager is responsible for overseeing the operations of a hotel property during the absence of the General Manager. This role involves providing coverage for off days, vacations, and other absences, as well as undertaking short-term assignments across various properties in the assigned market. Key responsibilities include local marketing, staff training, and quality assurance improvements as directed by the Regional Operations Manager.

Responsibilities

• Operates properties in the absence of a General Manager as needed.
• Follows General Manager Daily Flow when acting as a General Manager.
• Develop expertise on computer operating system.
• Assists in recruitment of General Managers and other property staff.
• Training, development and support of property staff.
• Drive sales through sales calls and other local marketing at the direction of the Regional Operations Manager.
• Ensure and provide excellent guest service.
• Identify and manage repair and maintenance issues.
• Identify and follow up on life/safety issues and inspection issues.
• Notify Regional Operations Manager immediately of any safety, security and/or violations of policy.
• Notify Regional Operations Manager of any guest concerns.
• Monitor competitors in markets as directed by the Regional Operations Manager.
• Helps meet budgets through effective cost and inventory control.
• Helps properties maximize financial performance.

Requirements

• Minimum 3 years' experience in management and supervisory experience is required.
• High school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered.
• Possess a valid driver's license, current auto insurance, and a functioning automobile.
• Ability to read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc.
• Ability to read, understand, and interpret information found in a variety of reports and other internal hotel information.
• Sufficient mathematical skills in order to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
• Possess general computer proficiency and possess thorough knowledge of Front Office/Front Desk management.
• Possess thorough knowledge of related department operations, which includes service standards/techniques, guest relations and etiquette, and up selling techniques.
• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
• Ability and flexibility to work long hours on a regular basis and as business conditions demand.
• Ability to manage multiple activities often in stressful situations, organize oneself/one's work, and the efforts of others.
• Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.
• Salesmanship and knowledge of the local competitive landscape.

Benefits

• Easy to follow training programs & supportive team throughout the onboarding process
• Health, dental, vision, life and disability insurance
• 401k with company match
• 3 weeks of PTO
• Weekly Payroll
• Mileage reimbursement
• Career growth opportunities
• Sundays off!