Floating General Manager

Classic Collision - Newport News, VA

Full-time - Manager

Newport News, VA

Repair and Maintenance

About the position

The Floating General Manager at Classic Collision is responsible for overseeing multiple centers within a designated region, ensuring operational excellence, and fostering a supportive team culture. This role involves leadership in sales, production, and administration, while also focusing on employee development and customer satisfaction. The position requires a strong understanding of the auto repair industry and the ability to manage financial performance metrics effectively.

Responsibilities

• Forecast goals and objectives for the assigned Region or Centers and strive to meet them.
• Recruit, recognize and retain talented teammates.
• Monitor the performance of all Center staff and provide leadership and coaching.
• Ensure that all employees have the required training for their position.
• Demonstrate a great ability to lead, develop, and inspire others to achieve success.
• Supervise the sales, overall production, and administration of the centers.
• Periodically review estimates to ensure accuracy and compliance with Company and Client guidelines.
• Monitor current financial performance metrics and review previous month's financial metrics to identify opportunities and trends.
• Ensure DRP accounts are managed properly and update any changes or reviews.
• Monitor the performance of each teammate and provide coaching through timely and specific feedback.
• Establish and maintain good working relationships with other departments, insurance adjusters, and customers to encourage repeat and referral business.
• Ensure the center is qualified to meet the requirements of our OE/ Insurer and I-CAR partners.
• Responsible for the center's regulatory compliance, including hazmat regulations and documentation.
• Perform other duties as required to successfully meet the needs of the business.

Requirements

• Must be at least 18 years of age.
• Experience in the auto repair industry or managing a team.
• Advanced understanding and knowledge of the repair process/procedures.
• Must have a valid driver's license and be eligible for coverage under company insurance policy.
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to a fast-paced environment.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid holidays
• Paid time off
• Paid training