Floating Manager

$47,000 - $47,000/Yr

Luke Family of Brand - Merrillville, IN

Full-time - Entry Level

Merrillville, IN

About the position

The Floating Manager is responsible for overseeing the operations of convenience stores in the absence of the Store Manager or Co-Manager. This role involves managing employee performance, ensuring customer satisfaction, and maintaining store inventory and cleanliness. The Floating Manager plays a crucial role in problem-solving and guiding employees while reporting directly to the Regional Manager.

Responsibilities

• Manage the store in the absence of the Store Manager or Co-Manager.
• Assist customers with their needs and demonstrate concern; master suggestive selling.
• Account for store inventory and control expenses through appropriate inventory ordering.
• Maintain relationships with customers, associates, and vendors, treating all fairly and with respect.
• Ensure all shifts are covered to meet business needs by coordinating with other managers/associates.
• Handle disciplinary issues according to company policy and notify the Security Specialist of any suspected loss of company assets.
• Maintain the general appearance and cleanliness of the store premises; delegate duties as needed.
• Effectively lead, train, motivate, and develop team members.
• Maintain a safe and secure environment for customers and associates; follow proper incident reporting procedures.
• Manage daily paperwork, deposits, and cigarette counts, including accurate calculation of weekly payroll.

Requirements

• High School Diploma or GED equivalent.
• Able to obtain ServSafe certification.
• Able to obtain IDEM certification.
• Strong customer service skills.
• Self-motivated and dependable.
• Strong mathematics skills.
• Ability to lift up to 50 pounds.
• Ability to stand for long periods of time, up to 10 hours.
• Ability to work effectively in a fast-paced environment while maintaining 100% customer focus.

Nice-to-haves

• Two (2) years of management experience.
• Customer service experience.
• Retail background.