Floating Member Service Representative I (part time)

Apple Federal Credit Union - Fairfax, VA

Part-time - Entry Level

Fairfax, VA

Credit Intermediation and Related Activities

About the position

As a Floating Member Services Representative I at Apple Federal Credit Union, you will serve as the face of the organization, providing exceptional service to members. This part-time role involves processing transactions, assisting with account inquiries, and promoting products while maintaining positive member relationships and ensuring compliance with credit union policies. The position requires travel to various branches in Northern Virginia.

Responsibilities

• Represent the credit union to members with courtesy and professionalism, whether in person, by mail, or over the telephone.
• Efficiently process transactions, including deposits, withdrawals, and account transfers.
• Balance checks and cash accurately, ensuring compliance with daily cash received vouchers.
• Receive loan payments, checks, and cash for deposit into members' savings and checking accounts.
• Verify amounts and examine checks for proper endorsement and negotiability.
• Input transaction information into our computer system via PC.
• Respond to member correspondence regarding account transactions.
• Provide basic account information on loans and share products to members as needed.
• Contact members regarding deposit accounts, loan applications, and other relevant products under the guidance of branch management.
• Record member activity in the Synapsys MRM system.
• Deliver friendly and professional interactions to both internal and external members.
• Stay informed about all Apple FCU products, services, policies, and procedures.
• Identify cross-selling opportunities based on Synapsys recommendations and refer members accordingly.
• Process member requests for share withdrawals.
• Adhere to Apple FCU Security Policy, CTR (Currency Transaction Report) and SAR (Suspicious Activity Report) reporting, and negotiable items procedures.

Requirements

• At least 12 months of experience in a financial institution or cash handling role.
• High school diploma or equivalent (GED).
• Strong interpersonal skills and a commitment to exceptional member/customer service.
• Effective oral and written communication abilities.
• Willingness to learn and promote credit union products.
• Proficiency with basic math and attention to detail.
• Ability to navigate PC-based systems.
• Comfort working in a financial institution environment.

Nice-to-haves

• Bilingual preferred

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Tuition reimbursement
• Vision insurance