Floor Manager - FT - Seattle

Part-time - Entry Level

Seattle, WA

51-100 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Floor Manager at AllSaints is responsible for supporting the brand leader and store manager in managing and motivating the team to deliver an exceptional brand experience. This role involves overseeing in-store operations, leading the stylist team, and ensuring that customer service standards are met both in-store and online. The Floor Manager plays a crucial role in creating a community around the AllSaints brand and ensuring that the store reflects the brand's values and aesthetics.

Responsibilities

• Support the brand leader and store manager in managing and motivating the team.
• Deliver exceptional in-store and online customer service.
• Oversee and provide leadership to stylist team members handling customer queries.
• Work with customer experience team leaders to manage KPIs and SLAs for online support.
• Ensure products are showcased well and follow display guidelines.
• Accountable for day-to-day store operations and team deployment.
• Manage people matters including performance and attendance management.
• Create and implement floor plans and staff rotas.

Requirements

• Passion for fashion and ability to represent the AllSaints brand.
• Strong leadership skills with a focus on team motivation and success.
• Experience in retail management or a similar role.
• Ability to analyze store performance and customer needs using reporting technologies.
• Dependable and trustworthy, embodying brand values.
• Commitment to customer care and team health and safety.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Familiarity with digital customer service systems.
• Ability to inspire and coach team members effectively.

Benefits

• Comprehensive Health & Wellbeing Benefits including Medical, Dental, and Vision.
• 401(k) Enrollment with matching contributions.
• Paid Time Off and Sick Leave.
• Enhanced Paid Parental Benefits.
• Employee Assistance Programs.
• Personal Clothing Discount.