Floor Manager - TAO Group Hospitality

Mohegan Sun - Montville, CT

Full-time - Mid Level

Montville, CT

Administrative and Support Services

About the position

The Floor Manager at Beauty & Essex is responsible for overseeing the daily operations of the front-of-house staff and ensuring a high level of guest service. This role involves supervising employees, managing schedules, and ensuring compliance with health and safety regulations while fostering a positive dining experience for guests.

Responsibilities

• Oversee and supervise daily operations of front-of-house employees.
• Interact with guests and staff in a courteous manner to ensure hospitality.
• Supervise and coordinate employee responsibilities for efficient restaurant operations.
• Participate in interviewing, hiring, and training new staff.
• Create schedules for the assigned department.
• Address and resolve guest and employee concerns.
• Reconcile end-of-shift financials and manage POS functions requiring manager approval.
• Ensure compliance with federal, state, and local laws and company policies.
• Conduct job performance reviews and manage server check averages.

Requirements

• 2-3 years of previous hospitality supervisory/management experience in a high-volume setting.
• Two-year associate degree in Hospitality, Business, or equivalent work experience preferred.
• Strong guest service foundation and leadership skills.
• Excellent written and verbal communication skills.
• Intermediate knowledge of Word, Excel, and Outlook.
• Proficient with computers and POS technology.

Nice-to-haves

• Knowledge of Mohegan Sun corporate policies and procedures.
• Understanding of legal beverage service guidelines and state liquor laws.
• Excellent knowledge of food products and beverage service techniques.

Benefits

• Opportunities for career advancement within the company.
• Training programs for professional development.