Floor Manager

$65,000 - $80,000/Yr

Gitano Nyc - New York, NY

Full-time - Mid Level

New York, NY

About the position

The Floor Manager at Gitano NYC is responsible for overseeing the daily operations of the dining area, ensuring a seamless and enjoyable experience for guests. This role involves managing front-of-house staff, maintaining high service standards, and contributing to the overall success of the restaurant.

Responsibilities

• Support the Assistant General Manager in running the daily operations of the restaurant.
• Supervise line level staff, establishing positive working relationships.
• Support recruiting, hiring, supervision, scheduling, development, mentoring, and training of hourly employees.
• Monitor employee and guests' activities to ensure liquor regulations are followed.
• Establish standards for personnel performance and guest service.
• Maintain front-of-house staff schedule and assign duties.
• Partner with kitchen staff to ensure proper food presentation and timely preparation.
• Ensure positive guest service in all areas.
• Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests.
• Maintain and keep record of food and equipment inventories.
• Review financial statements, sales or activity reports to measure productivity or identify areas needing improvement.
• Keep records required by government agencies regarding sanitation or food subsidies.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
• Monitor budgets and payroll records and review financial transactions to ensure expenditures are authorized and budgeted.
• Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
• Follow all company policies, procedures, and guidelines.

Requirements

• A minimum of two years' experience in a fine dining, high volume setting.
• Strong experience in upholding guest service standards.
• Organization and multi-tasking skills with attention to detail.
• POS and computer literate with the ability to learn and adapt to using all programs.
• Possess strong interpersonal (verbal and written) and collaboration skills.
• Professional demeanor and polished appearance with the ability to exceed guest's expectations.
• Ability to work in an ever-changing environment.
• Ability to work both independently and in a team environment.
• Strong work ethic and customer-focused approach.
• Must be passionate, entrepreneurial, and dedicated to success.

Nice-to-haves

• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.