Floor Sales Manager - Jim Ellis Toyota

$100,000 - $100,000/Yr

Jim Ellis Automotive Group - McDonough, GA

Full-time - Mid Level

McDonough, GA

11-50 employees

Motor Vehicle and Parts Dealers

About the position

The Floor Sales Manager at Jim Ellis Toyota is responsible for overseeing the sales department, managing sales staff, and enhancing customer satisfaction. This role involves hiring, training, and coaching sales personnel, monitoring showroom traffic, and ensuring effective follow-up with potential buyers. The position aims to drive sales performance while maintaining a high standard of customer service and operational efficiency.

Responsibilities

• Work with the management team to hire, manage, and supervise the performance of the sales department.
• Monitor showroom traffic and oversee salespeople to enhance customer experience and satisfaction ratings.
• Be proficient in Elead CRM software including all CRM functions and tools.
• Make daily follow-up calls for all unsold clients who visit the showroom or contact via phone or internet.
• Coach the sales team through each step of the sales process and help close deals.
• Maintain vehicle inventory and monitor likes/dislikes, lost sales, and sales history analysis to determine what to stock.
• Ensure proper follow-up of all potential buyers by developing, implementing, and monitoring a sales and traffic control system.
• Establish and enforce product-knowledge standards.
• Handle customer complaints immediately and in accordance with dealership guidelines.

Requirements

• Previous Sales Manager experience is preferred.
• Maintain Professional Appearance.
• Excellent customer service, organizational, and negotiation skills.
• Goal-oriented and enthusiastic presence in a team environment.
• Strong verbal and written communication and interpersonal skills.
• Proficient knowledge of dealership computer systems.
• Previous industry knowledge and overall knowledge of operations, management, and customer relationships.
• Must have valid driver's license.

Nice-to-haves

• Experience in sales management (1 year preferred).
• Experience in dealership operations (1 year preferred).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance