Floor Supervisor (Store 17 Shawnee, KS)

$33,280 - $33,280/Yr

Ace Hardware - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

1,001-5,000 employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. This role involves directing staff to achieve company goals and ensuring a positive customer experience.

Responsibilities

• Project a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints and work to resolve problems.
• Possess excellent product knowledge and knowledge of store layout.
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the general operations of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of Store Support Center programs.
• Help ensure successful Loss Prevention, Safety and Internal Audits.
• Communicate any operational or managerial issues to the General Manager.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor.
• Help ensure that weekly price changes and label updates are completed timely and accurately.
• Assist with all cashiering functions including training, maintenance, audits, and reports.
• Help ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving; checking in and stocking of merchandise.
• Assist with maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
• Manage all aspects of store operations in the absence of the General Manager.
• Lead by example; be approachable by all associates and customers.
• Assist in training of all associates.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager.

Requirements

• High School or GED equivalent.
• Previous retail management experience preferred.
• Hardware experience preferred.
• Ability to stand, walk, lift (up to 25lbs) and climb.

Benefits

• Employee Discount
• Job Training
• Vacation & Paid Time Off