Henricksen - Minneapolis, MN
posted about 2 months ago
The Flooring Project Coordinator at Henricksen plays a crucial role in supporting Account Executives and the project team throughout the sales process. This position is designed to ensure seamless order management and effective collaboration among various stakeholders, including the internal Customer Support team, installers, vendors, and clients. The coordinator acts as the central hub for driving the overall quality of project delivery, engagement, outcomes, and service. In this role, the coordinator will engage in project relationship management by executing work as directed and aligning with project roles and accountabilities. They will serve as a liaison between the Account Executive and cross-functional teams, which include suppliers, installers, general contractors, and end users. Proactive communication is essential, as the coordinator will need to raise questions and escalate issues as necessary to ensure smooth project execution. The coordinator will also be responsible for order entry and management, which involves preparing quotes for clients using specification support software, placing orders, and maintaining status reports. They will ensure accountability for client sign-off verifications, reconcile manufacturer acknowledgments and vendor invoices, and track product deliveries. Close collaboration with the Account Executive, Designer, and Project Manager is vital throughout the quote to order process. Additionally, the coordinator will work with the Accounting department to determine billing status, timelines, and resolve any discrepancies. Logistics and issue resolution are key components of this role, as the coordinator will need to address punch-list issues, file freight claims, and order replacement products as necessary. Customer service is paramount, and the coordinator must maintain a professional demeanor while communicating transparently with clients and vendors to promote an exceptional client experience. They will also manage materials by coordinating submittal reviews, ordering samples, and maintaining a sample library.