FLORAL/LEAD CLERK

Kroger - Ypsilanti, MI

Part-time - Entry Level

Ypsilanti, MI

1,001-5,000 employees

Food and Beverage Retailers

About the position

The position focuses on delivering outstanding customer experiences through exceptional service while maintaining a safe and clean environment. The role involves assisting the department manager in achieving sales and profit goals, monitoring quality assurance standards, and promoting a customer-first strategy among associates. The company values respect, honesty, integrity, diversity, inclusion, and safety, aiming to create a welcoming atmosphere for customers and associates alike.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Assist the department manager in reaching sales and profit goals.
• Monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department.
• Monitor and maintain sanitation to company standards and health department regulations.
• Order and maintain stock and supplies, monitoring conditions and appearance throughout the department.
• Merchandise and display products to increase sales.
• Implement price changes and monitor scan integrity.
• Monitor product quality and remove poor quality products.
• Control and monitor inventory throughout the department and maintain FTD records.
• Communicate with vendors and monitor inventory received.
• Implement all company programs as directed and communicate purpose, objectives, and procedures to team members.
• Review display planners and implement according to company guidelines.
• Prepare and hang signs as needed.
• Prepare for and perform inventory.
• Attend required classes and meetings.
• Review department statements and follow up on discrepancies.
• Communicate information to upper management and store personnel.
• Review department bulletins and implement all company programs.
• Complete required forms.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying appropriate management of any repair needs.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, including robbery, theft, or fraud.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• High school diploma or equivalent.

Nice-to-haves

• Floral experience.
• Retail experience.
• Second language: speaking, reading, and/or writing.

Benefits

• Opportunities for career growth and development.
• Supportive work environment that values diversity and inclusion.