FM Engineering Operations Manager- Data Center

CBRE - Boston, MA

Full-time - Mid Level

Boston, MA

1,001-5,000 employees

Real Estate

About the position

The FM Engineering Operations Manager for Data Centers at CBRE is responsible for leading a team that provides technical and operational support to account staff. This role focuses on ensuring service delivery metrics are met while adhering to company, client, and industry standards. The manager will oversee preventive maintenance, repairs, and the overall operational efficiency of data center facilities.

Responsibilities

• Collaborate with regional leaders to meet service delivery metrics adhering to CBRE, client, and industry standards.
• Track and report critical metrics, SLA and KPI delivery for regional sites.
• Develop strategic plans with regional leaders to boost productivity, efficiency, and quality of operations.
• Implement a continuous improvement program to maintain best in class operations.
• Participate in project planning, budgeting, and resource allocation.
• Assist in preparing annual operating budgets, providing technical insights for managing operations and maintenance costs.
• Oversee and manage technical aspects for regional assets including condition assessments, life cycle management, capex replacement program, and reliability engineering.
• Foster a collaborative environment, maintaining strong stakeholder relationships.
• Lead problem-solving, troubleshooting, and decision-making processes.
• Serve as the primary contact for engineering-related inquiries within the region.
• Support regional alliance director and site leaders to achieve financial objectives.
• Align with CBRE global and other regional teams for consistency and standardization.
• Collaborate with clients and third-party representatives for regional objective delivery.
• Lead regional efforts on CMMS and asset management optimization.
• Resolve operations and maintenance issues at site and regional levels.
• Incorporate CBRE and customer engineering, maintenance standards into the facility maintenance program.
• Analyze engineering-related performance metrics (KPIs).
• Drive continuous improvement and innovation, supporting peer reviews, site assessments, and technical competence evaluations.
• Collaborate with clients on reconfiguration, changes, and operational requirements.
• Exhibit CBRE RISE values, influencing parties of shared interests to reach an agreement.

Requirements

• Bachelor's Degree preferred with 5 - 8 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job subject area, multiple job fields, and department.
• In-depth knowledge of Microsoft Office products including Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive approach.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance