FMCSA National Registry Administrative Assistant

$47,840 - $47,840/Yr

New Editions Consulting - Falls Church, VA

Full-time - Entry Level

Remote - Falls Church, VA

Personal and Laundry Services

About the position

The FMCSA National Registry Administrative Assistant position at New Editions Consulting, Inc. involves providing administrative and technical support to medical providers using a database system. This role is essential for ensuring efficient helpdesk operations and maintaining high-quality customer service for a federal government client. The position requires strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Assisting medical providers with technical issues relating to the database.
• Verifying medical provider credentials to certify new users.
• Organizing and prioritizing a large volume of support tickets, emails, and calls in a helpdesk environment.
• Troubleshooting technical and IT-related issues, understanding when issues need to be escalated, and doing so appropriately.
• Working in cooperation with other staff members to ensure coverage of all tasks, providing seamless customer service to users and the client.
• Preparing daily reports and providing other information to the client as needed.
• Maintaining Excel workbooks, tracking information on a daily basis.
• Participating in team and client meetings as needed.
• Assisting with Jira system tickets as needed.

Requirements

• Customer service experience
• Exceptional communication skills, both verbal and written
• Ability to think critically and problem-solve
• Detail-oriented
• Self-motivated, working successfully with minimal supervision
• Strong time-management skills and ability to manage competing priorities successfully
• Collaborates well in a team environment
• Comfortable in a fluid environment; easily managing shifting priorities
• Able to take constructive feedback and implement it
• Proficient in Microsoft Office Suite
• Bachelor's Degree required

Nice-to-haves

• IT Helpdesk experience
• Remote and/or hybrid work environment experience

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance