FNTS NOC Analyst - (11:00pm-7:00am)

$50,340 - $83,062/Yr

First National Technology Solutions - Omaha, NE

Full-time - Entry Level

Omaha, NE

1,001-5,000 employees

About the position

The FNTS NOC Analyst is responsible for providing 24/7 operational support to a diverse range of customers across various industries. This role involves monitoring core systems, managing mainframe job scheduling, and ensuring effective communication during high-volume operational events. The NOC Analyst plays a critical role in maintaining system reliability and customer satisfaction by addressing incidents and collaborating with support teams.

Responsibilities

• Monitor and submit customer mainframe batch processes
• Monitor and report on customer network and/or server outages
• Perform mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli or similar scheduling software
• Monitor customer communication via email or phone, escalating where appropriate
• Participate in customer bridge calls as needed
• Monitor and assist with server patching activities
• Conduct incident triage, correlation, and escalation
• Create and enhance operational documentation including runbooks, processes and procedures
• Identify and recommend improvements that enhance the client experience
• Participate in automation efforts leveraging advanced automation technologies
• Complete duties as assigned

Requirements

• Basic knowledge in desktop, server, and network operations
• Experience acting in a supporting role in an enterprise class IT operations environment
• Demonstrated ability to provide excellent customer service experiences
• Excellent oral and written communication skills
• Knowledge of mainframe, tape management, and batch operations
• Demonstrated success collaborating with colleagues, senior leadership, business partners, and customers

Nice-to-haves

• 1 year customer service experience in the Information Technology Industry
• 1 year operational mainframe experience
• 1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli)
• 1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience
• 1 year experience in desktop, server, and or network support

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Vision insurance
• 401(k) matching