Food/Beverage Brand Operations Manager

$60,000 - $60,000/Yr

Richtech Robotics - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

About the position

The Food/Beverage Brand Operations Manager will lead and maintain the operations of food and beverage brands within the company. This role requires a strong leader with integrity and attention to detail, responsible for overseeing day-to-day operations, ensuring high-quality service, and managing a team effectively. The manager will also be involved in implementing new technologies and maintaining safety and sanitation standards across multiple store locations.

Responsibilities

• Lead a team and deliver constructive feedback when necessary
• Report to the CEO and work independently on day-to-day operations
• Motivate all employees to provide excellent service at the lowest cost
• Keep up with new technology and determine the best long-term solutions for the company while staying within budget
• Ensure that stores are clean, sanitary, and safe at all times
• Maintain the store's ingredients by ensuring everything is fresh and in-stock
• Discuss customer feedback with the team and develop ways to improve
• Become familiar with food and beverage menus
• Arrange for adequate personnel training and maintain an effective installation and maintenance schedule for beverage-serving robots
• Manage multiple activities in a rapidly changing technological environment
• Select competent staff in accordance with legal, corporate, and department hiring guidelines
• Develop an effective staff by motivating, training, performance managing, and evaluating employees
• Perform special projects and other duties as assigned
• Conduct recurring results analysis, develop action plans, and drive initiatives to improve performance metrics
• Implement and monitor the Corporate Safety Program within the District
• Contribute to the development of the annual capital plan by working closely with the Technician Department
• Direct implementation of new procedures or modifications to existing procedures
• Ensure exemplary customer service by all employees within the District
• Contribute to the company's financial objectives through efficient administration of sales marketing programs
• Provide input to sales on new products for the service area
• Maintain a valid Health card

Requirements

• Previous managerial experience
• Experience or understanding of running multiple store locations and franchises
• Experience in a coffee or boba tea store, familiar with food and beverage processes
• Knowledge in safety, health, and other regulations
• Basic knowledge of boba tea, coffee items, and food preparation
• Knowledge of sanitation guidelines
• Open to learning new things and have a passion for technology