About the position
As a Food & Beverage Cast Member - Seater at Walt Disney World, you will be the first point of contact for Guests entering our table service dining locations. Your role is crucial in setting the stage for an exceptional dining experience. You will greet and escort Guests to their tables, ensuring they feel welcomed and valued. This position requires a high level of Guest engagement, problem-solving skills, and critical thinking, all of which are essential for your success in this fast-paced environment. The pay for this role is $17.00 per hour, and select benefits may be provided as part of the compensation package, including medical and financial benefits. For more details on benefits, please visit the Disney careers website. In addition to greeting Guests, you will manage seating charts and resolve any Guest situations that may arise. You will be responsible for answering questions regarding menu items and food products, utilizing PCs and tablets to navigate reservation and table management systems. Your duties will also include escorting Guests to their seats, assisting with the delivery of menus, and completing various opening and closing tasks. This role involves bussing tables, pouring beverages, running food, and maintaining cleanliness in the dining area. You will also handle cash and other forms of payment to assist fellow Cast Members. Upholding the location's theming is vital, and you will play a significant role in maintaining the overall atmosphere of the dining experience. As a Food & Beverage Cast Member, you will work with various food products and allergens, including beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, eggs, and dairy. You may also assist in Room Service locations, taking orders for Guests at Disney's Grand Floridian Resort and managing room service trays. This position requires physical stamina, including lifting, pushing, pulling, bending, twisting, and prolonged standing and walking, often in both indoor and outdoor environments and various weather conditions. Personal Protective Equipment may be required, and adherence to food safety regulations and company standards is mandatory.
Responsibilities
- Proactively greet Guests and manage seating charts.
- Resolve Guest situations in fast-paced environments.
- Answer Guests' questions regarding menu items and food products.
- Use PCs and tablets to navigate reservation and table management systems.
- Escort Guests to their seats, providing high chairs or boosters when needed.
- Deliver and present menus to Guests.
- Complete opening and closing tasks, including bussing tables and cleaning.
- Pour alcoholic and non-alcoholic beverages and run food to tables.
- Handle cash and other forms of payment to assist other Cast Members.
- Maintain the location's theming and uphold the dining experience.
- Work with and around various food products and allergens.
Requirements
- Must be at least 18 years of age.
- Strong written, verbal, and interpersonal communication skills.
- Ability to operate mobile devices and other computer systems.
- Capability to own and resolve Guest issues effectively.
- Ability to understand and explain menu offerings to Guests.
- Observational skills to identify Guest needs and ensure safety guidelines are followed.
- Passion for connecting with Guests and Cast Members to provide excellent service.
- Physical stamina for lifting, pushing, pulling, bending, twisting, and prolonged standing.
Nice-to-haves
- Bilingual preferred.
- Full availability for any shift, seven days a week, including nights, weekends, and holidays is preferred.
- Minimum of three days per week availability for Part-Time roles.
Benefits
- Continuing education credits
- Tuition reimbursement
