Food & Beverage Manager

Wawa Agency - Sterling, VA

Full-time - Mid Level

Sterling, VA

Food and Beverage Retailers

About the position

The Food & Beverage Manager (FBM) at Wawa, Inc. is responsible for overseeing all aspects of the food service and beverage operations within the store. This role involves managing the food service team to ensure compliance with corporate and regulatory guidelines, maintaining a safe and sanitary environment, and delivering an exceptional customer experience. The FBM collaborates with the Assistant General Manager (AGM) to train Customer Service Associates and is accountable for achieving food service performance and profitability goals.

Responsibilities

• Ensure a pleasant shopping experience for all customers and respond to complaints or inquiries.
• Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.
• Meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
• Execute food service efficiencies and ensure planograms are utilized and followed.
• Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
• Analyze food service results and trends, preparing action plans to leverage strengths and address areas of opportunity.
• Be an expert on all food service marketing programs and educate associates accordingly.
• Execute training, coaching, and performance management of food service customer service associates.
• Ensure execution of established safety, security, quality, and store operations policies and procedures.
• Run shifts as needed, including deposit preparation and fuel operations.

Requirements

• High School Diploma or GED equivalent
• Leadership experience required, preferably in a food service environment
• Flexible availability including all shifts, weekends, and holidays
• Ability to work 35 - 40 hours per week
• Experience in selecting, training, performance management of staff, and managing expenses
• Experience in all areas of store operations, including foodservice
• Experience in implementing change and achieving results
• Serve Safe Certification
• Exceptional customer service skills
• Effective communication and relationship building skills

Nice-to-haves

• Experience in food service marketing programs
• Proven self-starter with decision-making abilities
• Ability to apply critical thinking and root cause techniques

Benefits

• Reasonable accommodation for application process
• Equal opportunity employer policies