Food & Beverage Market Manager - Woodlake Market

$105,000 - $127,650/Yr

Kohler - Kohler, WI

Full-time - Mid Level

Kohler, WI

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Food & Beverage Market Manager at Woodlake Market is responsible for leading the operations of a boutique market and food hall, ensuring exceptional customer service, fostering a positive work environment, and driving business growth. This role encompasses overseeing various departments, maintaining high-quality standards, and implementing strategic business goals to enhance the market's performance.

Responsibilities

• Create a welcoming and engaging shopping experience for customers, ensuring high levels of customer satisfaction.
• Determine and oversee the strategic business vision and goals of Woodlake Market and develop business as leader in industry.
• Responsible for the Market's organizational structure. Supervise the hiring, evaluating, development and discipline of staff.
• Improve operating income as a percent of net sales each year through growth in sales and control of costs and expenses.
• Collaborate with vendors and suppliers to source high-quality products that align with the store's unique positioning and target market.
• Ensure high-quality standards are maintained in service, goods and products, personnel, and physical property.
• Develop, recommend, and oversee implementation of marketing, strategic and manpower plans for the business.
• Implement, evaluate, and maintain standard operating procedures. Ensure the accuracy of all reports and controlling documents required by Kohler Co.
• Serve in a public relations capacity when appropriate. Act as a liaison between outside contacts, professional staff, and Communications.
• Interact with other Hospitality staff to ensure synergy in business operations and act on feedback given to correct any applicable concerns or issues.
• Develop awareness and continually strive to be aware of changing trends. Implement plans to deal with change.
• Set policies and pricing structures. Ensure policies are implemented and monitored to meet the needs of the business, members, and customers.
• Supervise the planning and completion of projects to maintain, upgrade or repair the physical properties.
• Oversee the growth, development and success of the quality and safety programs within the facility.
• Supervise the orientation, onboarding, training, and performance of associates. Ensure educational opportunities are provided for all levels.
• Consistently improve engagement with staff through team building events, staff meetings, and other ways to build culture.
• Responsible for signage, pricing, displays, and menu items being accurate and correct at all times.
• Manage different opportunities to help drive traffic such as catering and possibly hosting events.
• Oversee all shrink of the store to help minimize waste and be cost effective.
• Inspect incoming inventory to ensure accuracy in all departments.
• Ensure compliance with health and safety regulations, as well as store policies and procedures.

Requirements

• Bachelor's degree in Business Administration, Retail Management, or related field preferred.
• 5+ years of leadership experience in restaurants, food & beverage management, event management or premium grocery required.
• Exceptional communication, organization, motivational and team-building skills.
• Demonstrated problem-solving, organizational, analytical and business management skills.
• High collaboration with staff, and internal teams on forecasting initiatives.
• Advanced proficiency in Microsoft Office and common retail POS systems.
• Familiarity with accounting and financial reporting preferred.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company matching