About the position
The Food & Beverage Runner plays a crucial role in ensuring that guests receive exceptional service and quality food and beverage presentations at the Sports Bar. This position is responsible for delivering dishes and drinks to customers in a timely and professional manner, while also supporting the Bus Persons and other team members as needed. The Food & Beverage Runner must maintain a high standard of food safety and presentation, ensuring that all items are served at the correct temperature and with the appropriate accompaniments. Communication between the kitchen and front-of-house staff is essential, as is the ability to respond to guest requests and concerns effectively. In addition to delivering food and beverages, the Food & Beverage Runner is tasked with maintaining clean and organized work areas, completing all opening and closing duties, and assisting with the setup and bussing of tables. The role requires a proactive approach to guest service, including providing information about resort amenities and events to enhance the guest experience. The Food & Beverage Runner must also adhere to all liquor service procedures and ensure compliance with age restrictions for alcohol service. This position requires a commitment to teamwork and collaboration, embodying the company values and culture. The Food & Beverage Runner must be flexible in their scheduling, as the role may require working nights, weekends, and holidays in a 24/7 environment. Overall, this position is vital for maintaining the high standards of service and quality that guests expect at the Sports Bar.
Responsibilities
- Delivers exceptional guest service, ensuring prompt, friendly, and professional interactions.
- Understands and practices food safety and awareness.
- Checks and controls food delivered from the outlets to the tables.
- Ensures food is delivered at the specified temperature with appropriate sauces and sides, and that plates are clean and appealing.
- Facilitates communication between kitchen staff and front of house staff.
- Maintains familiarity with food selections and service standards set by the Restaurant Manager.
- Responds to guests' special requests and reports inconsistencies in food and beverage preparation.
- Maintains clean, safe, secure, and organized work areas.
- May serve alcoholic and non-alcoholic beverages as needed.
- Assists other restaurant Team Members as necessary.
- Confirms guests ordering alcohol are of legal drinking age using established procedures.
- Carries service trays with drink orders throughout the dining area.
- Assists Bus Persons with setting and bussing tables as necessary.
- Maintains RBS parameters on service of alcoholic beverages and informs management of concerns.
- Completes all opening, running, and closing duties.
- Addresses guests' concerns and resolves issues according to policy/procedures.
- Provides information on resort amenities, events, and promotions to enhance guest service.
- Proactively assists other department Team Members as needed.
- Upholds a work environment that promotes teamwork and mutual respect.
- Performs other duties as assigned.
Requirements
- High School diploma or GED certificate preferred.
- Previous experience in guest services is preferred.
- Must be 21 years of age or older to sell or serve distilled spirits.
- Ability to read and write legibly in English.
- Willingness to work flexible schedules in a 24/7 work environment, including nights, weekends, and holidays.
- Ability to uphold department and company standards of etiquette and guest service.
- Must register in the RBS Portal and pass the ABC Alcohol Server Certification exam within 30 days of training.
- Must possess or be able to obtain a CA Food Handler Card within 30 days of employment.
- Must successfully complete Serv Safe certification within 30 days of employment.
- Basic computer proficiency utilizing Microsoft applications, email, and internet.
- Must obtain and maintain a Gaming License from the Tribal Gaming Agency.
Nice-to-haves
- Native American hiring preference applies.
Benefits
- Minimum Pay Rate: $12.00 per hour + tips
- Maximum Pay Rate: $12.00 per hour + tips
