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Wake Forest University - Winston-Salem, NC

posted 2 months ago

Full-time - Mid Level
Winston-Salem, NC
Educational Services

About the position

The Food & Beverage Supervisor at Graylyn Conference Center, Wake Forest University, is responsible for overseeing the guest experience related to food and beverage services. This role involves managing the operations of the Food and Beverage and Room Service departments, ensuring quality, cleanliness, and presentation of all food and beverage products, while also supervising staff and maintaining high service standards.

Responsibilities

  • Oversees operations of Food and Beverage and Room Service departments.
  • Supervises and delegates responsibilities to the F&B Server(s).
  • Meets with clients and in-house staff to determine the best timing for their function.
  • Assists the Associate Director of Food and Beverage and the F&B Manager with the implementation of budgets for departments.
  • Manages payroll and food costs effectively within the budget.
  • Monitors cleanliness and upkeep of the dining areas and equipment used by the service staff.
  • Oversees sanitation and cleanliness standards in all related service areas.
  • Critiques the presentation of buffets, food stations, coffee breaks, and bars.
  • Ensures that service and presentation standards are maintained through the staff.
  • Communicates daily with the Associate Director of Food and Beverage and the F&B Manager regarding service-related issues.
  • Maintains a good level of employee and guest relations.
  • Attends weekly Coordination Meetings.
  • Enforces rules of conduct and discipline according to the Employee Handbook.
  • Ensures that subordinates have proper equipment and supplies to perform their jobs.

Requirements

  • Excellent interpersonal skills, including customer service skills.
  • Ability to make decisions using independent judgment.
  • Ability to resolve conflicts among guests and/or employees.
  • Knowledge of items such as alcohol and coffee products.
  • Demonstrated knowledge of wine.
  • Knowledge of basic Accounting procedures, such as budgeting and purchasing tasks.
  • Proficiency in standard PC office software.
  • Ability to organize space and equipment.
  • Ability to communicate effectively, both orally and in writing, in the English language.
  • Ability to train staff members on a variety of subject matters.

Nice-to-haves

  • Two years of related supervisory experience in an upscale hospitality facility or restaurant environment, or an equivalent combination of experience and education.
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