Food Service Associate (18+) at the Cincinnati Zoo

$32,240 - $32,240/Yr

Ssa Group - Cincinnati, OH

Part-time - Entry Level

Cincinnati, OH

Social Assistance

About the position

The Food Service Associate position at the Cincinnati Zoo involves providing exceptional guest service while supporting food service operations. This entry-level role is ideal for individuals who are 18 years or older and are looking to gain experience in a fast-paced environment. The associate will be responsible for ensuring cleanliness, safety, and quality in food service, while also engaging with guests to enhance their experience.

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Support restaurant prep (FOH and line) for daily operation.
• Meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
• Participate in safety logs including food temperatures, rotation and waste as necessary.
• Ensure proper uniform, hygiene, hand-washing and glove use with self.
• Maintain a SSAfe work environment by abiding to all SSAFETY rules.
• Follow through daily prep and items lists, as assigned.
• Actively help to support operation in assigned role, supporting holes as necessary.
• Actively and efficiently respond to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigated against further occurrence.
• Communicate up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
• Remain knowledgeable of all menu items, prices and specials for sharing with guests.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Present a clean and welcoming experience for guests through upholding sanitation requirements.

Requirements

• Must be at least 18 years old to apply.
• Strong interpersonal and communication skills.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation.

Benefits

• Employee Assistance Program
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts