Food Service Manager

Hy-Vee - Grand Island, NE

Full-time - Mid Level

Onsite - Grand Island, NE

Food and Beverage Retailers

About the position

The Food Service Manager at Hy-Vee is responsible for providing exceptional customer service while overseeing the food service department. This role involves managing staff, ensuring food quality and presentation, and maintaining a clean and safe environment. The manager will work closely with chefs and other personnel to create appealing menus and manage inventory effectively, all while adhering to company policies and food safety guidelines.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Assists customers by escorting them to products, loading or unloading heavy items, and addressing customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Reviews daily production list with department employees and assigns tasks for completion.
• Ensures food display case product is rotated and replenished.
• Scans the kitchen area for items and areas that need to be addressed and assigns tasks to kitchen staff.
• Ensures the proper amount of staff in the kitchen department to handle customer needs.
• Oversees food quality and presentation for all departments.
• Oversees inventory within all departments.
• Works with chefs to plan menus that are flavorful and popular with customers.
• Estimates food and beverage costs and supervises portion control to minimize waste.
• Performs frequent checks to ensure consistent high quality of preparation and service.
• Sets department standards for customer service, employee relations, cleanliness, sanitation, and overall profitability.
• Analyzes weekly and monthly sales and trends, prepares ad projections, and writes ads.
• Monitors actions of staff and customers to ensure compliance with health and safety standards.
• Investigates and resolves complaints concerning food quality and service.
• Arranges for maintenance and repair of equipment and other services.
• Directs hiring, training, and scheduling of food service personnel.
• Enforces sanitary practices for food handling and maintenance of kitchen and dining areas.

Requirements

• Must possess excellent hospitality skills.
• Ability to solve practical problems with a variety of variables and limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; and guide people.

Nice-to-haves

• Sanitation (Food Safety) courses encouraged.
• One year of similar or related experience.

Benefits

• Competitive retail pricing for customers.
• Opportunities for career growth within the company.