Bass Pro Shops - Miami, FL
posted 2 months ago
Full-time - Entry Level
Miami, FL
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
The Team Leader position at Bass Pro Shops involves providing daily direction to associates within a department, focusing on merchandise presentation, inventory control, customer service, and sales enhancements. The role supports the Group Sales Manager (GSM) or Department Manager (DM) in achieving departmental goals and ensures a positive shopping experience for customers.
Responsibilities
- Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
- Provides daily direction to the associates within the department.
- Prepares to-do / Task lists.
- Executes all merchandising directives and maintains all plan-o-grams as set by the Corporate Office.
- Insures a pleasant and productive shopping experience for all customers.
- Assists the GSM / DM and Human Resources Manager to staff the department with service-oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates.
- Resolves customer and associate opportunities with GSM / DM and HR Manager.
- Maintains a high level of personal Customer Service; achieves better than Company average customer service results.
- Remains Product expert through ongoing product knowledge training; conducts product demos to entire staff.
- Assists the GSM / DM with coordination of all Special Events; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
- Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws.
- Provides a legendary experience for every customer by assisting customers in making buying decisions.
Requirements
- High School Diploma or equivalent required.
- 2 to 4 years of experience in Retail Sales.
- Supervisory experience is a plus.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to read and analyze certain reports.
- Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public.
- Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
- Demonstrated strong interpersonal skills.
Benefits
- Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
