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Forecasting and Performance Analyst
$76,600 - $105,325/Yr
Legal & General America - Frederick, MD
posted 2 months ago
Full-time - Entry Level
Frederick, MD
Management of Companies and Enterprises
About the position
The Forecasting and Performance Analyst at Legal & General America is responsible for planning resource requirements and tracking operational efficiency. This role involves collaboration with various business areas to understand their processes and workflows, supporting the creation of forecasts and performance indicators that drive efficiency while balancing employee engagement and business objectives.
Responsibilities
- Support and maintain forecasting, capacity, and budget models for both back office and telephony operations.
- Monitor assumptions and actual results against plans to deliver efficient solutions that enhance employee engagement and business efficiency.
- Assist in contact center projects by providing tactical and strategic plans to meet business requirements.
- Develop and maintain strong stakeholder relationships to ensure business and customer demand success.
- Assist the Forecasting and Planning Specialist in producing insights and identifying performance improvement opportunities.
- Create and distribute PowerPoint presentations for Capacity Plan meetings.
Requirements
- BS/BA Degree in Business or IT preferred.
- 2+ years' experience in operational roles with a proven delivery record.
- Experience working to targets to improve customer, people, or cost metrics.
- Experience identifying and implementing improvements in operational customer-facing environments.
- Basic statistical modeling experience.
- Experience in the life insurance industry is preferred.
- Strong analytical and critical thinking skills.
- Advanced Excel skills.
- Outstanding verbal and written communication skills.
- Strong organizational skills.
Nice-to-haves
- Experience in stakeholder management.
- Ability to collaborate and engage people in change.
- Self-starter with a proactive approach to finding and delivering opportunities.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid holidays
- Volunteer time off
