Delta Air Linesposted 3 days ago
Part-time - Entry Level
Atlanta, GA
Air Transportation

About the position

The Flight Operations Support Technical Writer is responsible for the standardization and quality of assigned technical, procedural and/or policy manuals. This role involves organizing, maintaining, and communicating pilot policies and procedures, including time-critical bulletins and sensitive security information. The Technical Writer maintains familiarity with relevant fleet issues and is responsible for processing and producing high-quality content as directed and coordinated through the Technical Writer - Team Lead. Additionally, the position interfaces directly with Delta fleet leadership and the respective FAA designee for content/manual related issues.

Responsibilities

  • Organizing, maintaining, and communicating pilot policies and procedures, including time-critical bulletins and sensitive security information.
  • Maintaining familiarity with relevant fleet issues and producing high-quality content as directed.
  • Interfacing directly with Delta fleet leadership and FAA designee for content/manual related issues.
  • Translating and distilling input from subject matter experts into clear, readable, professionally formatted products.
  • Authoring bulletins and manual revisions for operating manuals, system description manuals, training manuals, checklists, emergency handbooks, and assorted guides for assigned fleet(s).
  • Soliciting and receiving continuous feedback for improvement from line pilots, instructors, and regulatory and technical professionals.
  • Researching and analyzing source documents and regulatory information, including Federal Aviation Regulations and manufacturer's information.
  • Responsible for version control of manuals, documentation source control, and file management.
  • Contributing directly to the safe, on-time performance of the airline and the achievement of Flight Operations objectives.
  • Practicing safety-conscious behaviors in all processes and procedures.

Requirements

  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces a diverse set of people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States.
  • One year of training related work experience.
  • Ability to multi-task in fast-paced environments.
  • Ability to work in both a team and independent environment.
  • Must possess basic to intermediate skills in Microsoft Outlook and Word.

Nice-to-haves

  • Knowledge of Federal Aviation Regulations (FARs) and associated guidance.
  • Previous airline experience.
  • Basic to intermediate skills in Microsoft Visio, PowerPoint, and Excel.
  • Basic to intermediate skills in Adobe FrameMaker or similar authoring platform.
  • Experience using Content Management Systems (CMS).
  • Smartsheet proficiency.
  • Experience using Adobe Acrobat.

Benefits

  • Space Available Personal Travel to include eligible dependent
  • Medical, Dental and Vision Plans available
  • Profit Sharing (for years 2023 forward)
  • 401(k) match (following one year of service)
Hard Skills
Adobe Acrobat
1
Adobe FrameMaker
1
Microsoft Outlook
1
Microsoft PowerPoint
1
Smartsheet
1
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