FOS - Technical Writer, DPS

Part-time - Entry Level

Atlanta, GA

Air Transportation

About the position

The Flight Operations Support Technical Writer is responsible for the standardization and quality of assigned technical, procedural and/or policy manuals. This role involves organizing, maintaining, and communicating pilot policies and procedures, including time-critical bulletins and sensitive security information. The Technical Writer maintains familiarity with relevant fleet issues and is responsible for processing and producing high-quality content as directed and coordinated through the Technical Writer - Team Lead. Additionally, the position interfaces directly with Delta fleet leadership and the respective FAA designee for content/manual related issues.

Responsibilities

• Organizing, maintaining, and communicating pilot policies and procedures, including time-critical bulletins and sensitive security information.
• Maintaining familiarity with relevant fleet issues and producing high-quality content as directed.
• Interfacing directly with Delta fleet leadership and FAA designee for content/manual related issues.
• Translating and distilling input from subject matter experts into clear, readable, professionally formatted products.
• Authoring bulletins and manual revisions for operating manuals, system description manuals, training manuals, checklists, emergency handbooks, and assorted guides for assigned fleet(s).
• Soliciting and receiving continuous feedback for improvement from line pilots, instructors, and regulatory and technical professionals.
• Researching and analyzing source documents and regulatory information, including Federal Aviation Regulations and manufacturer's information.
• Responsible for version control of manuals, documentation source control, and file management.
• Contributing directly to the safe, on-time performance of the airline and the achievement of Flight Operations objectives.
• Practicing safety-conscious behaviors in all processes and procedures.

Requirements

• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces a diverse set of people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• One year of training related work experience.
• Ability to multi-task in fast-paced environments.
• Ability to work in both a team and independent environment.
• Must possess basic to intermediate skills in Microsoft Outlook and Word.

Nice-to-haves

• Knowledge of Federal Aviation Regulations (FARs) and associated guidance.
• Previous airline experience.
• Basic to intermediate skills in Microsoft Visio, PowerPoint, and Excel.
• Basic to intermediate skills in Adobe FrameMaker or similar authoring platform.
• Experience using Content Management Systems (CMS).
• Smartsheet proficiency.
• Experience using Adobe Acrobat.

Benefits

• Space Available Personal Travel to include eligible dependent
• Medical, Dental and Vision Plans available
• Profit Sharing (for years 2023 forward)
• 401(k) match (following one year of service)