Citizen Health - San Francisco, CA

posted 4 months ago

Full-time - Senior
San Francisco, CA
Ambulatory Health Care Services

About the position

At Ciitizen, we are on a mission to improve the lives of over 350 million people living with rare and complex conditions. Our platform empowers patients by providing seamless access and control over their health data, enabling them to share this information with caregivers, providers, and researchers. This collaborative approach aims to illuminate better treatment and support options while accelerating the delivery of therapies to patients. We are a close-knit, mission-driven team composed of patients, caregivers, researchers, and builders who have firsthand experience with rare diseases. Our founding team has a proven track record of successful exits in healthcare and consumer startups, supported by top-tier investors. We are seeking exceptional talents to join us in this endeavor. The Founding Product Designer will play a crucial role in shaping all products across the company. This position requires a builder and problem solver who thrives in fast-paced, innovative environments. The ideal candidate will have experience in consumer technology and a background in designing products that handle complex data and systems. As a "full stack" product designer, you will possess skills in user experience, visual design, interaction design, and research. Your responsibilities will include designing products from the ground up, deeply understanding user needs, and collaborating with engineers, product leads, and subject matter experts. You will be expected to prototype and test concepts through quick iterations informed by data and research, focusing on removing friction for users and solving their underlying problems. The products you help build will enhance experiences for patients, advocacy partners, researchers, and internal users, spanning intuitive consumer products and AI-driven data products. This is a hybrid role based in the San Francisco Bay Area, with our office located in San Mateo, CA.

Responsibilities

  • Lead end-to-end design and approach to launching user-facing products.
  • Shape the aesthetic and functional aspects of our product while contributing to overall user experience and product strategy.
  • Work directly with users and business stakeholders to understand key needs and solicit feedback.
  • Anticipate forward-thinking approaches to solve complex problems.
  • Develop prototypes, wireframes, storyboards, and design documentation to rapidly test and validate concepts in an iterative manner.
  • Collaborate closely with product and engineering teams to deliver intuitive user experiences that align with customer needs and company goals.
  • Evangelize and advocate for incorporating the latest technologies, including AI-based approaches, to deliver unique experiences across products.
  • Drive continuous innovation in design processes that align with our mission of simplifying the health data space for patients.

Requirements

  • 7+ years of experience designing and delivering delightful consumer experiences as a product designer in a startup environment.
  • 5+ years of interaction design experience with a track record of defining and evangelizing user experience behaviors based on people's needs.
  • 3+ years of strategic product thinking with experience in identifying opportunities, setting goals, and driving product initiatives with measurable impact.
  • Expertise in design tools such as Figma (preferred), Sketch, and Adobe Creative Suite.
  • Strong understanding of how design translates into code and adept at communicating with engineering teams.
  • Ability to operate autonomously while having ideas for experiments that push the limits of traditional methods.
  • Passion for making a positive impact by building the future of patient-centered healthcare.

Nice-to-haves

  • Experience working in healthcare is a plus.
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