Framing Sales Manager- FT

$40,560 - $49,920/Yr

Michaels - San Jose, CA

Full-time - Mid Level

San Jose, CA

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Framing Sales Manager at Michaels is responsible for leading and coaching a team of framers to build customer relationships and drive custom framing sales. This role involves ensuring adherence to company policies, managing inventory, and delivering high-quality custom framing solutions to customers. The manager will also participate in talent development and performance management activities while maintaining a positive and respectful work environment.

Responsibilities

• Lead and coach a team of framers to build customer relationships and drive custom framing sales.
• Assist the Store Manager in managing adherence to Standard Operating Procedures (SOPs) and company programs.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to ensure timely delivery of custom framing solutions.
• Achieve personal and team KPIs related to sales and production.
• Manage inventory processes and execute shrink and safety programs.
• Serve as Manager on Duty (MOD) and assist with interviewing and onboarding new team members.
• Participate in performance management activities and support talent development.
• Interact positively with customers and team members, promoting the organization's vision and values.
• Participate in truck unloading and stocking processes to ensure standards are met.

Requirements

• Basic computer skills are required.
• Previous custom framing experience is preferred.
• Retail management experience is preferred.
• Experience leading a sales team is preferred.

Nice-to-haves

• Experience in a public retail store setting.
• Ability to engage in physical activities such as bending, lifting, and reaching.

Benefits

• Opportunities for personal and professional growth.
• Inclusive work environment.
• Commitment to reasonable accommodations for individuals with disabilities.