Franchise Onboarding Specialist, MilkShake Factory

The Milk Shake Factory - Pittsburgh, PA

Full-time - Entry Level

Pittsburgh, PA

101-250 employees

Food Services and Drinking Places

About the position

Are you ready to help franchise owners launch sweet success? MilkShake Factory is hiring a Franchise Onboarding Specialist (FOS) to guide new franchisees through the exciting journey of opening their stores. To get you ready, you'll work hands-on in our corporate stores for the first few months, mastering every role from Team Member to Assistant Manager. Once you're a Milkshake Pro, you'll hit the road to train and inspire new franchisees, making sure every MilkShake Factory location delivers that signature flavor and fun our fans crave!

Responsibilities

• Be the key support for franchisees and managers, providing them with the tools they need to build outstanding teams.
• Lead with energy and positivity, whether you're coaching new hires or fine-tuning store operations, keeping the atmosphere lively and fun.
• Bring the MilkShake Factory magic to life as a brand ambassador, making sure every store serves top-tier shakes and smiles.
• Be a problem-solving pro and a cheerleader for success, always finding ways to help stores excel.
• Keep the lines of communication open, serving as the vital link between new stores and the corporate team, from grand openings to ongoing support.

Requirements

• Experience with new business onboarding/training (QSR, F&B and/or Franchise experience preferred)
• Strong communication and problem-solving skills
• Flexibility for travel and weekend availability, including onsite training in Pittsburgh for at least 3 months.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off (PTO)
• Paid holidays
• Flexible scheduling