Franchise Onboarding Specialist

$40,000 - $40,000/Yr

Bam Franchising - Provo, UT

Full-time - Entry Level

Provo, UT

Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)

About the position

The Franchise Onboarding Specialist at Bricks & Minifigs is responsible for developing and managing the onboarding and training processes for new franchisees. This role involves coordinating tasks and projects to ensure a smooth transition from franchise development to grand opening, while also providing support and guidance to new franchisees during their initial setup and launch.

Responsibilities

• Develop and manage franchise onboarding and training processes, procedures, and documentation.
• Identify and prioritize tasks and projects essential for onboarding new franchisees.
• Assist new franchisees on-site during grand openings.
• Conduct research and provide analysis as requested.
• Coordinate data entry of vital onboarding and training data.
• Conduct appointments with new franchisees, either in-person or remotely.
• Collaborate with departmental heads to ensure project efficiency and effectiveness.
• Travel to new store grand openings and assist with final preparations and staff training.

Requirements

• 2+ years of experience in retail operations (preferred but not required).
• Ability to travel for training and field visits as necessary.
• Strong verbal and written communication skills.
• Proactive problem-solving skills and solutions-oriented mindset.
• Ability to work collaboratively with others and overcome objections.

Nice-to-haves

• Experience in project management.
• Passion for LEGO and knowledge about the brand.

Benefits

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off