Franchise Operations Coach - Jacksonville, FL

$99,000 - $173,000/Yr

Wendy's - Tampa, FL

Full-time - Mid Level

Tampa, FL

5,001-10,000 employees

Food Services and Drinking Places

About the position

The Franchise Operations Coach plays a crucial role in ensuring operational excellence and customer satisfaction across multiple Wendy's restaurants. This position involves assessing operational execution, partnering with franchisees to resolve issues, and driving performance improvements. The coach will also focus on leadership development, market growth, and maintaining strong franchise relations, all while supporting the brand's reputation and operational standards.

Responsibilities

• Lead and conduct 'Wendy's Done Right Assessments' and provide coaching and feedback on assessment findings.
• Monitor franchise restaurant performance through Key Performance Indicators, VOC, P&L Analysis, and Quarterly Business Reviews.
• Identify and manage underperforming restaurants and franchisees, providing coaching for improvement.
• Provide coaching and training to multi-unit leaders to ensure succession plans and bench development are in place.
• Support and collaborate with DMA Leaders on strategic franchise and DMA level planning to drive market growth and performance.
• Influence and ensure franchisees are investing in operational standards and processes.
• Support development and franchise partners on plans for franchisees to grow and re-invest in their restaurants.

Requirements

• Bachelor's degree in Operations, Business Markets, Management, Finance, Supply Chain or related field.
• Minimum 5 years' experience in operations management, including P&L management of multi-unit operations.
• Successful track record in a franchise-related role, including multi-unit operations experience.
• Ability to lead, influence, and develop organizational capability with diverse stakeholders.
• Demonstrated strategic thinking capabilities and ability to lead growth and change initiatives.

Nice-to-haves

• Experience in succession planning and leadership development.
• Knowledge of food safety assessment processes.
• Familiarity with financial performance evaluation and capital planning.

Benefits

• 401(k) matching
• Employee assistance program
• Parental leave