Franchise Performance Consultant - Century 21- US Based Remote

About the position

The Franchise Performance Consultant at Century 21 is a remote position focused on enhancing franchise performance and engagement. This role involves working closely with Broker/Owner/Managers to assess their business needs and develop tailored strategies that leverage the brand's unique value proposition. The consultant will independently lead processes, influence franchisees, and engage with the Regional VP as necessary to drive growth and performance within their assigned Book of Business.

Responsibilities

• Increase franchise performance and engagement by supporting a Book of Business of varying sizes, business objectives, market dynamics and structure
• Ensure the impactful and prescriptive alignment and application of internal brand resources and support throughout the Book of Business
• Partner with the Franchise Sales team in identifying M&A, conversion and roll-in opportunities within the Book of Business and support Sales efforts in expanding the brand footprint in identified focus markets
• Exhibit and maintain an expert level knowledge of brand products, tools and systems to proactively position and differentiate the Century 21 value proposition
• Conduct strategic goal-setting with franchisees in the Book of Business, which includes benchmarking, tracking and driving key metrics
• Support, and many times lead, franchise renewal efforts in the Book of Business to include building brand engagement, creating experiential value throughout the franchise relationship and driving the extension timeline
• Drive increase of specific key performance indicators in the Book of Business which include Agent recruiting and retention, per-Agent-production, adjusted gross commissions, transaction sides, Franchise Sales growth, franchisee retention and overall brand engagement
• Maintain exceptional working knowledge of industry trends, advancements in consulting strategies, applicable technology, change management
• Closely coordinate brand Leadership involvement with critical franchisee matters, as needed
• Participate in assigned projects within the Region at the direction of the Regional Vice President, as needed

Requirements

• 3+ years of account management or business consulting experience required
• B.S./B.A. preferred or equivalent experience
• A strong ability to execute and work in a results-oriented environment
• Positive and professional attitude
• Passion to be a team contributor
• Real estate industry or franchise experience strongly preferred
• Skills in ability to influence, relationship management, collaboration, conflict resolution and superior communication and presentation skills
• Strong organizational and choice management skills
• Knowledge of current and future real estate industry practices, trends, technologies and information affecting the business and organization
• Field-based position with ability to travel up to 50%