Fraud Analyst 3

$42,910 - $57,200/Yr

US Bank

Full-time

Credit Intermediation and Related Activities

About the position

At U.S. Bank, we are committed to helping our customers and businesses make informed financial decisions while supporting the growth and success of the communities we serve. As part of our mission, we are looking for a dedicated individual to monitor account activity and identify fraudulent financial transactions and violations. This role is crucial in securing accounts to prevent losses and ensuring that our customers feel safe and supported in their financial dealings. In this position, you will work closely with various internal departments to validate that charges are authorized and collaborate with merchants to resolve any customer service issues or instances of fraudulent activity. You will also be responsible for maintaining merchant processing statistics and records, which are essential for tracking and analyzing trends in account activity. This role requires a keen eye for detail and a proactive approach to problem-solving, as you will be at the forefront of protecting our customers' financial interests. We believe that every team member plays a vital role in our shared ambition, and we encourage you to explore new opportunities and develop your skills from day one. Join us in our journey to do our best and make a meaningful impact in the financial services industry.

Responsibilities

• Monitor account activity to identify fraudulent financial transactions and violations.
• Secure accounts to prevent losses.
• Work with internal departments to validate that charges are authorized.
• Collaborate with merchants to resolve customer service issues or fraudulent activity.
• Maintain merchant processing statistics and records.

Requirements

• High school diploma or equivalent.
• Typically three to five years of related work experience.
• Ability to interpret technical and administrative instructions to answer recurring questions and use as a guide in solving similar problems or situations.
• Experience with loss mitigation.
• Effective verbal and written communication skills.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
• Technical or trade school certificate in business or computer science preferred.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law