Fraud Analyst - Bilingual (Spanish) preferred

Desert Financial Credit Union - Phoenix, AZ

Full-time

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

The Fraud Analyst plays a crucial role in the investigative process by partnering with the Investigations team to detect and prevent fraud. This position involves handling incoming inquiries, providing updates on case files, and ensuring effective communication with both internal and external stakeholders. The Fraud Analyst is responsible for investigating suspicious activities and collaborating with various departments to recover funds and document fraud cases.

Responsibilities

• Detect and investigate suspicious activity from various fraud alerts, reports, systems, and processes.
• Receive and review member disputes, creating and assigning cases to the Investigations team.
• Field incoming phone and email inquiries from internal and external sources, providing information to the Investigations team.
• Provide telephone support to internal departments and other financial institutions regarding fraud-related functions.
• Create and send documents to recover funds from other financial institutions, including Demand Letters and Hold Harmless Agreements.
• Log and process return checks, placing memos and restrictions on accounts.
• Log and process restitution checks from various courts and financial institutions.
• Log and submit Counterfeit Currency reports.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• 2+ years working in a customer service position, providing service or assistance via telephone required.
• 1+ year working in a financial institution preferred.
• Demonstrated ability to clearly communicate both verbally and in writing required.
• Demonstrated team-driven mindset with capability to work collaboratively and independently to drive results required.
• Proficiency in data entry with a demonstrated level of accuracy and speed; handling large volumes of data while maintaining precision required.
• Competency using Microsoft Office Suite (Outlook, Word, Excel) required.

Benefits

• EEO/AA employer
• Drug-free workplace
• Pre-employment substance abuse testing