Fraud Analyst - Bilingual (Spanish)

Desert Financial Credit Union - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

1-10 employees

Credit Intermediation and Related Activities

About the position

The Fraud Analyst is responsible for managing the investigative process related to fraud detection and prevention at Desert Financial Credit Union. This role involves handling incoming inquiries, providing updates to members and law enforcement, and collaborating with the Investigations team to address various types of fraud. The position requires effective communication skills and the ability to work both independently and as part of a team.

Responsibilities

• Detect and investigate suspicious activity from various fraud alerts, reports, systems, and processes.
• Receive and review member disputes, creating and assigning cases to the Investigations team.
• Field incoming phone and email inquiries and provide information to the Investigations team.
• Provide telephone support to internal departments and other financial institutions regarding fraud-related functions.
• Create and send documents to recover funds from other financial institutions.
• Log and process restitution checks from various courts and financial institutions.
• Log and submit Counterfeit Currency.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• 2+ years working in a customer service position, providing service or assistance via telephone required.
• 1+ year working in a financial institution preferred.
• Demonstrated ability to clearly communicate both verbally and in writing required.
• Demonstrated team-driven mindset with capability to work collaboratively and independently required.
• Proficiency in data entry with a demonstrated level of accuracy and speed required.
• Competency using Microsoft Office Suite (Outlook, Word, Excel) required.

Benefits

• EEO/AA employer
• Drug-free workplace
• Pre-employment substance abuse testing