Fraud Analyst II

WSFS Financial - Wilmington, DE

Wilmington, DE

Management of Companies and Enterprises

About the position

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose. The Fraud Analyst II is responsible for the daily review of specific transactions and alerts to detect and prevent fraud across all channels in order to minimize fraud losses. In addition, the Fraud analyst will be responsible for reviewing specific activities which includes but is not limited to, New Account Review, Balance Change monitoring, and flow of funds. The incumbent will work to recover funds related to fraudulent activity committed against the company and Customers. The Fraud Analyst II may also ensure quality work is performed by Fraud Analyst I Associates, including the accurate decisioning of alerts/referrals and the completeness of documentation of their review/actions taken.

Responsibilities

• Perform daily reviews of Verafin fraud alerts to detect unusual activity.
• Thoroughly research fraud incidents and clearly document findings in Verafin, escalating to appropriate management when necessary.
• Make recommendations to management based on review findings and restrict or limit account activity when needed.
• Ensure quality work is performed by Fraud Analyst I Associates, including the accurate decisioning of alerts/referrals and the completeness of documentation of their review/actions taken.
• Act as support and backup to Intake Specialists for receiving and responding in a timely manner to incoming internal calls including but not limited to holds, account restrictions, and general inquiries.
• Handle more complex and/or escalated customer situations regarding possible fraudulent account activity.
• Escalate identified risks which may result in unacceptable fraud controls and losses.
• Provide support, including analysis, to various Strategic Fraud initiatives outlined by the business and Fraud management.
• Interact and initiate contact with Bank Associates and Customers as required in order to perform functions of role.
• Support and assist the department with compiling various report information, Customer relations and/or other business relationships.
• Ability to understand and use various fraud detection systems and tools including but not limited to; Verafin, internal fraud systems and reports.
• Responsible for coaching and assisting associates with moderately complex research and analysis of account activity to assess the validity of the unusual transactions identified.

Requirements

• Minimum of 5 years of bank security/fraud/AML/risk management experience preferred.
• Associate or Bachelor's degree in a relevant discipline such as Accounting, Finance, Business Administration, Criminal Justice, Cybersecurity preferred.
• Professional certifications preferred to include: Certified Fraud Examiner (CFE), Certified Financial Crimes Investigator (CFCI), Certified Anti-Money Laundering Specialist (CAMS), Certified Cyber Crimes Investigator (CCCI).
• Must have strong verbal and written communication skills including a demonstrated ability to communicate effectively with all levels of the organization.
• Must have strong analytical and problem-solving skills, as well as the ability to render good judgment and make decisions under minimal supervision.
• Must have the ability to multi-task, adapt to changing priorities, and thrive in a fast-paced, deadline driven environment.
• Must have strong time management and organizational skills.
• Must have the ability to work in a collaborative environment as well as independently.
• Strong knowledge of banking regulations, especially those pertaining to the fraud function, including the Bank Secrecy Act, Regulation CC, and the Electronic Funds Transfer Act preferred.
• A working knowledge of bank products, services, bank systems and transaction types preferred.
• Familiarity with automated fraud transaction monitoring systems preferred.
• Experience in performing quality control reviews of fraud alerts preferred.